Effective Date: 1st January 2024
Thank you for visiting the website for Spiral Compute Limited (NZBN: 9429051849757), a New Zealand-based software development company. This Privacy Policy is intended to inform you about how we collect, use, and disclose your personal information when you visit our website or use our services. We respect your privacy and are committed to protecting your personal information. Please read this Privacy Policy carefully to understand our practices regarding your personal information.
1. Information We Collect
1.1. Personal Information
When you use our website, contact us through our contact form, or submit the quote request form, we may collect certain personal information from you, which may include:
- a) Full Name
- b) Email Address
- c) Phone Number
We collect your personal information to understand your requirements and suggest relevant services. Providing some information is optional. If you choose not to enter certain types of information, like phone or email, we will not be able to contact you about your requirements.
1.2. Automatically Collected Information
In addition to personal information, we may also automatically collect certain information about your device and how you interact with our website. This information may include your IP address, browser type, operating system, referring URLs, and pages viewed. We may use cookies and similar tracking technologies to collect this information.
1.3. Information Collected via AI-Powered Tools
We have developed AI-based products, including content generation tools that integrate technologies such as OpenAI ChatGPT, xAI Grok, Meta LLaMA, and Anthropic Claude. When you interact with or use these tools, we may process limited user inputs, such as text prompts, documents, or contextual queries. These inputs may occasionally contain personal information provided by users voluntarily.
We do not use these tools to intentionally collect sensitive data. All AI-generated content and interactions are governed by strict data protection protocols and are stored temporarily only for the purpose of delivering relevant services or responses.
We do not sell or share AI-collected data with third-party vendors except as required to deliver AI functionality securely and in accordance with applicable laws.
2. Use of Information
We may use the information we collect for various purposes, including:
- To respond to your inquiries and provide you with the information or services you request.
- To send you important notices, such as updates, changes to our services, and security alerts.
- To analyse and improve the functionality and user experience of our website.
- To personalise your experience and display content tailored to your interests.
- To monitor and analyse trends, usage, and activities in connection with our website.
- To detect, investigate, and prevent fraudulent or unauthorised activities.
- To comply with legal obligations or as otherwise required by law.
- To power AI-driven features, such as automated content generation, summarisation, or suggestions, when you use our AI-based tools.
2.1. Automated Decision-Making and AI Outputs
Our AI tools may include elements of automated processing (e.g., generating draft content or recommendations based on your input). However, no legal or significant decisions about you are made solely based on AI outputs. Human oversight is maintained for all critical decision points.
You have the right to object to decisions based solely on automated processing and may request human review at any time.
3. Disclosure of Information
We may share your personal information in the following circumstances:
- With third-party service providers, contractors, or agents who perform services on our behalf, such as hosting, data analysis, customer service, and marketing.
- With business partners or affiliates in connection with the services we provide.
- Our professional advisors, such as lawyers and accountants, obtain professional advice or assistance.
- In response to a subpoena, court order, or other legal process, or to comply with applicable laws or regulations.
- To protect our rights, property, or safety, or the rights, property, or safety of others.
- With your consent or at your direction.
- With AI platform providers (e.g., OpenAI, Meta, Anthropic, xAI), but only to the extent necessary to process your requests securely and in line with privacy regulations. We ensure contractual safeguards are in place to protect your data.
4. Google Analytics
We use Google Analytics, a web analytics service provided by Google LLC, to collect and analyse information about your use of our website. Google Analytics uses cookies and similar technologies to collect information such as your IP address, device identifiers, and browsing activity. This information is used to analyse website usage, compile reports, and provide other services related to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. You can learn more about Google Analytics' privacy practices by visiting the Google Analytics Terms of Service and Google's Privacy Policy.
5. Data Security
We take reasonable measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. We keep your information safe by storing it in an encrypted format and only allowing access to a limited number of people. We keep your information for two years, at which point we securely destroy it by securely purging all digital data. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the absolute security of your personal information.
6. Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, to comply with applicable laws, and as permitted by law.
AI-generated data (including prompt content and output) is retained only for operational or diagnostic purposes and is anonymised or deleted after a short retention period, typically not exceeding 365 days.
7. Your Rights
You may have certain rights regarding your personal information, including the right to access, correct, or delete your personal information.
You also have the right to:
- Request access to any data you submitted to or received from our AI-based tools.
- Request correction or deletion of AI-generated outputs containing personal information.
- Opt out of automated processing or profiling related to AI features.
If you wish to exercise any of these rights or have any questions or concerns about our privacy practices, please contact us using the contact information provided below.
8. Contact Us
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you'd like to ask for a copy of your information or to have it corrected, please contact us at the details below. Additionally, if you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, you can contact us at the details below.
To request deletion of your personal data, including data used by our AI-powered tools, please visit: 🔗This link
Email: support@spiralcompute.co.nz
9. Use of Browser Cookies
We may use browser cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files placed on your device when you visit a website, and they help us improve your user experience by remembering your preferences, analysing usage patterns, and customising content.
By using our website, you consent to use cookies and similar technologies. You can control and manage cookies through your browser settings. Please note that disabling or blocking certain cookies may affect the functionality and performance of our website.
We may also allow third-party cookies on our website, such as those from Google Analytics, as mentioned in Section 4. Use of these cookies by third parties is subject to their privacy policies, and we do not have control over their practices.
For more information on how we use cookies and how you can manage them, please refer to our Cookie Policy.
10. Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our privacy practices or legal obligations. Any changes related to the use of AI tools will be explicitly noted in future revisions. We encourage you to periodically review this page for the latest information on our privacy practices.
By using our website or providing us with your personal information, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.